“One can use the fact that we are not in the same place to manifest an identity as someone who is not real. For example, I never allow video camera. When working remotely participants may project qualities on the other. I have had one man say, and this is where it goes to far, “you have a beautiful voice, you must be very beautiful”. I take effort not to engage in these conversations but to maintain a professional stance. It is not going on to the point where I take advantage of this by using maybe stereotypical female things; I keep my professional voice etc. The not being witnessed visually is a strategy, to keep it more clinical”.
Wilson consciously creates her identity online. It is important that clients feel they can trust her professionally and the feedback is that the support they offer is highly appreciated. They may talk regularly on the phone, but they are not sharing personal information.