Even though the reputation of the Indian IT industry has been established by now, most workflow processes are still orchestrated in a ‘low trust’ manner. In larger distributed projects there are online mechanisms, which record the work in different places and these statistics are fed back to the manager in packages. It is in a highly technical quantifiable way that projects are monitored. Very often on the client side the project is also being monitored every single day. The client does not just send an order to India and say come back in 6 months and show me what you have done. Every single day, nearly every hour the work of every person is monitored. This ‘low trust’ environment affects the people who work in it.
Monitoring of workflow
Only after a considerable amount of work in which trust is built through a rigorous monitoring and witnessing of every little step, companies and Indian centres of larger multinationals get more interesting high end contracts.